Frequently Asked Questions

Only registered buyers can view our dress prices and place orders. To unlock full access to our website, you must be a verified business owner or buyer. Simply submit your business details, and our team will review your application. You'll receive a notification within 48 hours once your account is approved.

Step One: Create an account by visiting the Create an Account page. You can find the link at the top of our website. Fill in all the required information and click CREATE AN ACCOUNT to proceed.

Step Two: You will receive a confirmation email notifying you that your account has been successfully created. Please note that all new accounts are subject to verification. A sales representative will contact you via email to either request a copy of your business license or sales permit or inform you of your account activation.

To expedite the verification process, after registering, please send your business license or sales permit via text to (213) 397-9775 or email it to sales@highcoutureusa.com.

We accept all major credit cards, including Visa, MasterCard, Discover, AMEX. 

All orders are dispatched via UPS. A signature is not typically required for delivery, except for residential addresses classified as apartments or as determined by UPS for security protocols

We process and ship orders Monday through Friday from 10:00 AM to 3:00 PM. Shipping and delivery are not available on weekends or holidays. We strive to ship your order the same day whenever possible.

All refunds will be issued in the form of store credit. No exceptions to this policy will be granted. For further details, please refer to our Return Information section.

To open an account, we require a minimum order of 12 pieces, which can be mixed and matched.

Our primary payment methods in our showroom include cash, credit card, and wire transfer.

For online orders, we accept credit card payments only. After placing an order online, please complete the Credit Card Authorization Form, which can be downloaded from our CC Form page. Once filled out, send it via text to (213) 397-9775 for processing.

All information you submit on our website is strictly confidential and protected by our SSL-certified platform. Your email will never be shared with third parties without your consent.

Your card will not be charged until your order is fulfilled and all dresses are confirmed.

Once your order has been shipped, you will receive an email with your tracking number. You can track your package at UPS.com.

If your order status shows shipped but you have not received a tracking number, please contact us for assistance.

Yes, our customer service representatives are happy to assist you with placing an order over the phone. Please have your style number, shipping details, and payment information ready for a smooth ordering process.

If any item is out of stock, we will ship all available items immediately. Out-of-stock items will be noted in the order’s comment section. Customers are only charged for items that have been shipped.

Orders may be canceled at any time while they are still in the processing stage. Once an order has been shipped, cancellations are no longer possible.