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FAQs

Frequently Asked Questions

Yes, to place an order with High Couture USA, you are required to have an account on our website. Only registered wholesale buyers can access the pricing information and utilize all the features available. It's important to note that you must be an owner or a business buyer to be eligible for an account. Once you have submitted your business information, our team will evaluate it. You can expect to receive a notification within 24 to 72 hours after submitting your application, granting you access to our website upon approval. Having an account allows you to fully explore our offerings, view pricing details, and proceed with placing orders. We prioritize the needs of our registered wholesale buyers and aim to provide a seamless and efficient ordering process.

We accept payments from Visa, Mastercard, American Express, and Discover credit cards. We do not accept checks. 

At High Couture USA, your credit card is not charged immediately upon placing an order. We understand the importance of confirming your order and ensuring that it is ready to be shipped out before processing any payments. Once your order has been received and processed, we will verify the availability of the items and confirm that we can fulfill your order. Only then, when your order is ready for shipment, will your credit card be charged. We believe in providing a secure and transparent shopping experience, and we only charge your credit card when we are certain that we can fulfill your order and deliver the products to you.

We use UPS shipping for all orders in the USA and orders arrive within 1-7 business days. for more info please visit our Shipping Information.

Our shipping center processes orders Monday-Friday from 10AM to 3:00PM. You will receive an e-mail stating that your order has been fully shipped. For more info please visit our shipping information page.

Simply login to your account you have established. There you can check the status of your order.

Everything purchased in our store or online is final sale.

Our minimum is 8 pcs can be mix and match per style.

We strive to maintain availability of all dresses listed in our catalog page. However, due to the success of a particular dress or supply delays, it is possible that a dress can be temporarily out of stock. Our store co-workers are available to assist you with delivery information on any out-of-stock items. They can provide updates on availability and offer suitable alternatives if necessary. High Couture dresses are sold all over the world and there are many circumstances that can, at times, impact supply.

Yes, you can reach out to our store co-workers at  1 213-205-8656 to check the availability of a specific dress. Our knowledgeable and friendly team will be happy to assist you and provide you with accurate information regarding stock availability. Feel free to contact us, and we'll be ready to help you with your inquiries.

If you wish to cancel your order, please contact our Customer Care Team immediately. Once an order reaches a certain state of processing we will not be able to cancel.

The standard length on long dresses is 58-60 inches.

The product images on our website are licensed specifically for use on our website only. If you are interested in obtaining product images for your own use, we recommend contacting us at highcoutureinc@gmail.com to discuss the details. Our team will be able to provide you with more information on how we can assist you in obtaining your own product images.

Couture is all about designing and manufacturing beautiful gowns to your specific requirements and measurements. You can also call it - fashionable made-to-measure clothes. And, that's our specialty; we design dresses for all women of all sizes with an emphasis on flattering the female body. FYI - all of our products are hand-made and produced with the highest quality fabrics and sewing techniques, to ensure your garment is everything you hoped for.

We apologize if there has been a delay in responding to your email. During busy periods such as prom season, we receive a high volume of emails, and it may take us some time to address each inquiry individually. We appreciate your patience and assure you that we are working diligently to respond to all emails as soon as possible. To ensure that you receive our response, we recommend adding our email address to your list of approved contacts. This will prevent our emails from being mistakenly filtered into your junk or spam folder. By whitelisting our email address, you can ensure that our communication reaches your primary inbox. Thank you for reaching out to us, and we apologize again for any inconvenience caused by the delay. We value your interest and look forward to assisting you with your inquiry.