Shipping Information
Shipping Information
We process and ship packages Monday-Friday 10AM to 3:00PM. We do not offer shipping or delivery on the weekends or holidays. Please note that any orders placed on Friday after 3:00pm, Saturday, or Sunday are processed the following Monday.(If Monday is a Holiday, then the order will be processed on Tuesday)If we are unable to process your order due to inaccurate /incomplete shipping information or further verification your order processing time may be delayed an additional business day.
If your package is returned to our facility by our provider (under the same label) for any reason, there will be a $15 return shipment fee that is applied for domestic orders. (Return shipment cost may vary on international shipments) Your order may be delayed 1 to 2 business days if our verification department needs additional information. You will be contacted via email or phone if additional information is required for further verification. Please check your email if your order isn’t processed immediately. We reserve the right to cancel any order due to potential fraud. Free shipping on orders over $1000.00 for Wholesale only (This offer excludes International, C.O.D, Alaska, Hawaii, Puerto Rico, and Virgin Islands.) Domestic Shipping Following credit authorization and verification, orders placed before 3:00pm PST will be shipped out the same day. We strive to get your dresses to you as quickly as possible. We use UPS shipping for all orders in the USA and orders arrive within 1-7 business days. Our fulfillment center is in Los Angeles, California. If your shipping state is close to us, you will receive your order based on the map picture! For International shipping please read below....Please Note: International shipments may be subject to import taxes, duties, and customs fees, which are levied once your package reaches the country of destination, and are the sole responsibility of the customer. Highcoutureusa.com cannot predict what your particular duties, taxes, cutoffs fees may be. Highcoutureusa.com is not responsible for payment of customs, taxes, and duties. For more information regarding your country’s customs policies please contact your local customs office. Orders that are refused will be charged the original shipping plus return shipping to us, or subject to become a total loss. Orders Refusal If you refuse the shipment as a method of return, you will be charged the original shipping plus return shipping to us.